Royal Ace Casino casino — Full Review & Player Guide
Author: Isaac Payne
Published: November 11, 2018 | Updated: November 06, 2025
Royal Ace Casino is an offshore Costa Rica operator running Real Time Gaming (RTG) software. This online casino emphasizes large tiered welcome bonuses, a broad RTG slots catalog and US-friendly access, but it has a long history of payout and support complaints that prospective players should weigh carefully.
In this Royal Ace Casino casino/slots reviews article we examine the lobby, promotions (including no-deposit and free spins offers), banking options like Visa, Mastercard and Bitcoin, typical payout speeds and reported withdrawal issues so you can make an informed decision before depositing.
| Website: | royalacecasino.com |
|---|---|
| Online Since: | 2009 |
| Bonus: | 200% welcome bonus up to $4,000 (tiers apply) |
| License: | Costa Rica (offshore) |
|---|---|
| Software: | Real Time Gaming (RTG) |
| Location: | Costa Rica |
About Royal Ace Casino
Royal Ace Casino has operated since around 2009 and runs Real Time Gaming (RTG) software. The site markets itself to US players and other RTG-friendly jurisdictions with a heavy focus on slots, progressive jackpots and deposit-match promotions.
Advertised bonuses include large tiered welcome matches and periodic reloads, often accompanied by free spins or no-deposit promotions. The library is dominated by RTG slots, table games and video poker variants.
Because Royal Ace is operated from Costa Rica it lacks oversight from primary European regulators (UKGC, MGA), which reduces formal dispute resolution options and independent protections for players.
My Experience at Royal Ace (summary of reviews)
Across multiple reports and player feedback, Royal Ace’s RTG game selection and upfront bonus sizes are attractive, especially to US-facing players who have fewer regulated alternatives.
However, recurring complaints about withdrawal delays, processing fees and slow support responses frequently appear in casino reviews and watchdog sites, significantly affecting trust in the operator.
Game play on RTG titles is serviceable; graphics and features are typical of the RTG catalogue but not as polished as top-tier regulated casinos.
Overall, Royal Ace can be appealing for bonus hunters and fans of RTG slots, but it carries notable risk related to payouts and customer service.
Typical deposit: $30+ | Time with site: various | Common complaints: withdrawal delays, fees | Software: RTG | Reputation: Mixed-to-negative among watchdog sites
"Large bonuses and a solid RTG library, but multiple reports of payout problems and slow support mean approach with caution." — Industry review consensus
Bonuses and Promotions
Royal Ace markets sizeable welcome bonuses and recurring promotions. On paper these offers — including no-deposit and free spins promotions — look generous, but terms and wagering requirements may limit practical value.
Players should read playthrough rules and withdrawal terms carefully; clearance of bonus winnings can be hampered by restrictive wagering requirements or payout restrictions reported in some reviews.
Typical Casino Welcome Bonus
Up to 200% up to $4,000 (tiered). Minimum deposits and wagering requirements apply. Maximum cashout limits and playthrough rules often affect final withdrawal amounts — always check the T&Cs.
No Sportsbook
Royal Ace focuses on casino games and does not operate a sportsbook under the main Royal Ace brand.
Reload / Ongoing Promotions
Site-run reload bonuses and occasional deposit promos are offered to returning players. Terms typically include wagering requirements and eligible games restrictions.
VIP and High Roller Offers
Royal Ace runs a multi-level VIP program for high rollers with personalized offers, higher limits and account managers — but VIP value may be constrained if withdrawal pathways are slow.
RTG progressive jackpots and occasional slot tournaments are promoted; prize structures vary by campaign and participation rules apply.
RTG progressive jackpots and occasional slot tournaments are promoted; prize structures vary by campaign and participation rules apply.
Other Bonuses and Promotions
- No-deposit bonuses (historically)
- Match deposit offers
- Reload bonuses and free spins
- VIP/loyalty rewards (terms apply)
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How Royal Ace Bonuses Compare
Bonuses are often generous on paper compared with many regulated casinos, particularly for US-facing players with fewer options.
However, many regulated operators provide clearer terms, faster payouts and stronger player protections — areas where Royal Ace commonly falls short.
If quick, reliable withdrawals and regulatory oversight are priorities, MGA/UKGC-licensed casinos and other well-regulated operators are usually preferable.
Recommendation: If you consider Royal Ace for the bonuses, read all wagering and withdrawal terms, be conservative with deposit amounts, and confirm withdrawal methods and fees before playing.
VIP and Loyalty Program
Royal Ace has offered a tiered VIP program that rewards higher depositors with personalized bonuses, account managers and increased limits.
The program is activity-based; however, the practical value of VIP benefits can be limited if withdrawal processes remain slow or restrictive.
High rollers should confirm VIP terms and cashout pathways in writing before committing large sums.
Banking Methods
Banking options vary by player location. Historically the casino accepts Visa, Mastercard, Bitcoin, bank wire and some e-wallets, though exact availability differs by country and over time.
Deposits
Minimum deposits are often reported around $30 for many methods; exact minimums depend on the payment method. Accepted deposit methods typically include Visa, Mastercard, Bitcoin, bank wire and e-wallets where supported.
| Deposit Method | Min. Deposit | Max. Deposit | Deposit Now |
|---|---|---|---|
| Visa | $30 | Varies by method | Deposit with Visa |
| Mastercard | $30 | Varies by method | Deposit with Mastercard |
| Bitcoin | $30 (or crypto equivalent) | Varies by method | Deposit with Bitcoin |
| Bank Wire | $100 | Varies by method | Deposit via Bank Wire |
| E-wallets | $30 | Varies by provider | Deposit with E-wallet |
Withdrawals
Withdrawals at Royal Ace are the main area of concern. The site advertises 0–10 banking days but many player reports and review sites document much longer waits, processing fees and occasional denials.
Expect KYC documentation requests and potential delays. Withdrawal fees (reported around ~5% in some cases) and conservative maximums on bonus-related cashouts have been reported.
| Withdrawal Method | Min. Withdrawal | Max. Withdrawal | Timeframe |
|---|---|---|---|
| Visa/Mastercard | $20 | Varies | 0-10 days (often longer reported) |
| Bank Transfer | $50 | Varies | 5-15 days (often longer reported) |
| Bitcoin | $30 or crypto equivalent | Varies | Instant to several days (depends on provider) |
| E-wallets | $20 | Varies | 1-10 days (often longer reported) |
Casino Lobby
Royal Ace’s lobby centers on Real Time Gaming (RTG) software offering slots, table games and video poker. The RTG library includes progressive jackpot titles and a variety of classic and modern slots.
Graphics and UI are functional but less polished than many modern regulated casinos; game quality and RTPs vary by title and site implementation.
Slots
RTG slots form the heart of the casino with many progressive and fixed-jackpot games. Players can find classic 3-reel titles, multi-line video slots and a selection of progressive network games like Aztec’s Millions-style offerings.
Slot RTPs and volatility vary — check each game’s info panel where available. RTG’s catalogue is large and can be rewarding for players who enjoy progressive jackpot mechanics.
Classic RTG progressive with large networked jackpots; historically popular among Royal Ace players.
A typical RTG title with medium volatility and bonus round features.
A Roman-themed title with free spins and multiplier features common in RTG libraries.
Many RTG games offer low bet floors suitable for casual players while progressive titles reward higher stakes.
Table Games
Royal Ace offers standard RTG table games: multiple blackjack variants, roulette, baccarat-style games and specialty table titles.
Rules and paytables can vary by implementation; players should review each table’s information before betting.
Poker
Royal Ace does not operate a large dedicated poker network. Some poker-style games or table variants may be available within the RTG software, but there is no major independent poker room tied to the site.
Players seeking serious poker liquidity should look to dedicated poker networks or regulated operators.
Live Dealers
Royal Ace historically has not emphasized live dealer games; the core offering is RTG RNG-based casino games rather than a large live-dealer lobby.
If live dealer tables are important to you, consider operators with strong live studio partnerships and regulated oversight.
Casual Games
Specialty offerings can include keno-style games, scratch cards and other instant-win style games depending on the RTG package the site uses.
Casino & Games Overview
Royal Ace focuses on casino products — slots, table games, video poker and progressive jackpots — rather than a sportsbook.
RTG-powered games dominate the lobby; many players seek Royal Ace for large upfront match bonuses and progressive jackpots.
However, numerous casino reviews and watchdog reports highlight withdrawal issues and slow customer service, which are key considerations for prospective players.
Sports
No sportsbook is operated under the Royal Ace brand; the site is casino-focused.
Players seeking sports betting should search for dedicated sportsbook operators or affiliate brands.
This review focuses on the casino products, banking and payout reliability.
eSports
eSports is not a core offering for Royal Ace.
Availability of virtual or niche betting markets depends on specific site builds; Royal Ace remains primarily a casino operator.
For competitive eSports betting look to specialized sportsbooks.
Virtual Sports
Virtual sports are not a primary focus. Availability depends on third-party integrations and site implementation.
If virtual sports matter to you, check the casino’s promotions and games list for any integrated virtual offerings.
Mobile Experience
Royal Ace is accessible via mobile browser and some RTG implementations provide mobile-optimized play. The mobile experience is functional but less refined than modern dedicated casino apps.
Compatibility and performance vary by device and the specific RTG build the site runs — try small deposits first to test the mobile flow.
Security and Safety
Royal Ace uses basic security measures common to offshore casinos, but Costa Rica jurisdiction offers less independent oversight than MGA/UKGC licences. Players have limited formal recourse in disputes.
- Support contact (support@royalacecasino.com )
- General inquiries (security@royalacecasino.com )
- undefined (policy@royalacecasino.com )
- undefined (complaints@royalacecasino.com )
Because formal regulatory protections are limited, we recommend keeping deposit amounts conservative and confirming current withdrawal procedures before playing.
How to Sign Up, Deposit, and Withdraw
Registration is straightforward; standard account creation with personal details is required. Players must verify identity for withdrawals per KYC policies.
How to Deposit
Follow these steps to fund your account.
- Create account → Login → Go to Cashier/Deposit → Choose a deposit method
- Enter amount (meet minimums shown) and any promo code
- Complete the transaction and claim any eligible promotion
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How to Withdraw
Withdrawals require KYC documentation in many cases and can take longer than advertised; be prepared for extended processing. security@royalacecasino.com
- Go to Cashier/Withdraw → Select withdrawal method → Enter withdraw amount and review limits
- Upload requested KYC documents if prompted
- Await processing — allow for longer processing times than advertised
Final Verdict
Royal Ace offers a broad RTG game library and headline-grabbing bonuses that may appeal to players seeking large match offers, particularly in jurisdictions with fewer regulated choices.
However, Costa Rica licensing, frequent reports of slow or blocked withdrawals, withdrawal fees and mixed customer service make Royal Ace a higher-risk operator. We recommend caution: deposit only what you can afford to lose and verify current payout feedback before playing.
Disclaimer
Gambling can be addictive and may be harmful if not managed. Please gamble responsibly and consult support resources if you suspect a problem.
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